Shipping, Returns & Exchanges
Below you can find information about our shipping options and delivery timelines. Once you place an order, you can check the status of your order via your order confirmation email. Please note all orders over $250 will ship with a signature requirement.
If an order is placed during business hours, you have one hour to make changes. After one hour, no changes can be made to your order.
Business days are Monday - Friday and exclude Federal U.S. Holidays.
|No-Rush Shipping||8-14 Business Days||$5|
|Standard Shipping||3-5 Business Days||$15|
|Express Shipping||2 Business days- (order by 11 am PST)||$25|
|Overnight Shipping||1 Business day- (order by 11 am PST)||$35|
Alaska/ Hawaii/ Military Shipping
|DHL/USPS||5-20 Business Days||$15|
*For all orders that previously shipped outside of the US during our pre-order window the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at the time of delivery at this time. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
SheFly is not responsible for lost or stolen packages! We cannot reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims.
Returns & Exchanges
Please note as of 2/27/23 all sale and promotional code items are ineligible for return. Exchanges are available for a $24 fee; this will be assessed in the return portal. Our exchange fee reflects the cost of return shipping, processing at our warehouse and shipping back to you.
We offer free exchanges**, and free returns for store credit on full priced apparel as long as product is unworn, unwashed and tags are intact. For a refund to your original payment method, a shipping fee will be applied based on the cost of your shipping label. This will be between $7-$12 based on your location. We do not refund shipping costs. (Applies to full priced items only)***
Eligible returns and exchanges must be requested within 30 days of receiving your order.
Please note we cannot process returns/ exchanges on items that have already been exchanged.
To be eligible for an exchange or return, your item must be in the same condition that you received it: new, unworn, unused in the wild, and with tags attached.
- Process your exchange or return through the SheFly Return Portal
- Print your return label or wait for return to be processed by the SheFly Team
- If possible, please return items in its original packaging including the clear bag provided to ensure the product is protected in transit (and to reduce plastic waste).
- Apply your return label
- Seal and return to your nearest USPS
SHEFLY EXCHANGE/ RETURN PORTAL
- Real humans at our warehouse will need to inspect your return. They will make sure that items still have hang tags attached and are free of dirt stains, grass stains, food stains, animal hair, and anything else. If you wouldn’t re-gift your pants to a friend, don’t return them to us.
- If you return a damaged product, we can’t resell it and this directly hurts our ability to stay in business. We reserve the right to adjust return payments if original items are not received in resellable condition.
Ineligible for Return
- Discounted product purchased as of Feb 1, 2023.
- We cannot accept returns on items that have already been exchanged.
- We do not accept returns on Kula Cloths, Hats, Noso Patches, SheFly masks, stickers or zipper pulls.
- We cannot accept returns on international pre-orders.
Please contact firstname.lastname@example.org if you have questions or concerns about our return policy.
**A shipping label fee will be applied to all exchanges and returns from Alaska, Hawaii, and Military addresses.
***Please note as of 2/1/23 all sale and promotional code items are ineligible for return. Exchanges are available for a $24 fee; this will be assessed in the return portal. Our exchange fee reflects the cost of return shipping, processing at our warehouse and shipping back to you.