What is your return policy?
We have a 30-day return policy, which means you must request a return within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused in the wild, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How do I return a product?
To start a return within the 30-day window, contact us at firstname.lastname@example.org
Items sent back to us without first requesting a return will not be accepted.
To complete the return, send your package by any mail carrier (USPS, UPS, Fedex) to SheFly Apparel @ ICELab, 540 Escalante Dr, Gunnison, CO 81231.
Is there anything I can’t return?
We cannot accept returns on our Kula cloths, Noso patches, SheFly masks, stickers, or hats.
We also cannot offer returns on pre-ordered products purchased before January 2022. Contact email@example.com if you have questions or concerns about your specific item.
Can I exchange my product?
Yes! We offer size exchanges and free shipping for SheFly® products that are new and unused (tags still intact and attached!) within 30 days of delivery. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We also accept exchanges for pre-ordered items prior to January 2022.
Where do you ship?
We currently only ship within the United States, but we are working on international shipping! If you’ve already made a pre-order to an international address, we will honor it. Thanks for your support from afar!
When will I get my product?
We are currently open for pants pre-sales, which means you pay for your pants now and they will arrive once we have finished making all of them and they’ve been shipped from our factory in China in late spring 2022.
We always let you know when your order has been received and when it has been shipped -- keep that tracking number handy so you can keep tabs. We also send monthly updates to the email address you enter at checkout. If you choose to pre-order our pants, please refrain from emailing us to ask for personal updates about shipping before May 2022. We’re a small team working around the clock to get pants out the door and into your hands as quickly as possible. :) If delays occur due to the state of global supply chains, we promise we’ll let you know.
Shirts, masks, Noso patches, and stickers all arrive within a week or two. Kula cloths come from the lovely Anastasia Allison, who also adheres to this timeline.