Shipping, Returns & Exchanges

Shipping

Below you can find information about our shipping options and delivery timelines. Once you place an order, you can check the status of your order via your order confirmation email. Please note all orders over $250 will ship with a signature requirement.

Once an order is placed, you have one hour to make changes. After one hour, no changes can be made to your order.

Business days are Monday - Friday and exclude Federal U.S. Holidays. 

Contiguous U.S. (Including Holiday Cutoff Dates)

 
Holiday Cutoff Date Estimated Delivery Cost
No-Rush Shipping Dec. 8 8-14 Business Days $5
Standard Shipping Dec. 11 3-5 Business Days $15
Express Shipping Dec. 19 2 Business days- (order by 11 am PST) $25
Overnight Shipping Dec. 20 1 Business day- (order by 11 am PST) $35
Please ensure you have placed your holiday orders placed by the above dates, as we cannot guarantee delivery by December 23rd after this cutoff date.
Orders with products shipping from multiple locations will automatically ship using DHL Ground/USPS and will be labeled "Shipping" at checkout.

Alaska/ Hawaii/ Military Shipping

 

DHL/USPS 5-20 Business Days $15

 

International Shipping

We are not offering international shipping at this time, but hang tight as we will be offering this option soon!

*For all orders that previously shipped outside of the US during our pre-order window the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at the time of delivery at this time. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. 

SheFly is not responsible for lost or stolen packages! We cannot reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims. 


Returns & Exchanges

We know that picking the right size online can be tricky, so we offer free exchanges, and free returns for store credit in the contiguous U.S.** as long as items are unworn, unwashed and tags are intact. For a refund to your original payment method, a shipping fee will be applied based on the cost of your shipping label. This will be between $7-$12 based on your location. We do not refund shipping costs.

Return Policy:

Extended Holiday Return PolicyPurchases placed from Nov. 1, 2022, through Dec. 14, 2022, have a 60 day extended exchange window and a 30 day return window through Feb. 14, 2023. This means you must request an exchange within 60 days of receiving your order and a return within 30 days. 

After Dec. 14, 2022, we will return to our standard 30-day return/exchange window which means you must request a return within 30 days of receiving your order. 

Return Condition:

To be eligible for a return, your item must be in the same condition that you received it: new, unworn, unused in the wild, and with tags attached.

Return Protocol: 

  1. Process your return through the SheFly Return Portal
  2. Print your return label or wait for return to be processed by the SheFly Team
  3. If possible, please return items in its original packaging including the clear bag provided to ensure the product is protected in transit (and to reduce plastic waste). 
  4. Apply your return label
  5. Seal and return to your nearest USPS

SHEFLY RETURN PORTAL

Additional Considerations:

  • Real humans at our warehouse will need to inspect your return. They will make sure that items still have hang tags attached and are free of dirt stains, grass stains, food stains, animal hair, and anything else. If you wouldn’t re-gift your pants to a friend, don’t return them to us. 
  • If you return a damaged product, we can’t resell it and this directly hurts our ability to stay in business. We reserve the right to adjust return payments if original items are not received in resellable condition. 

Ineligible for Return

  • We cannot accept returns on our Kula Cloths, Noso Patches, SheFly masks, Tees, stickers, or hats. 
  • We cannot accept returns on items that have already been exchanged. 
  • We cannot offer refunds on pre-ordered products purchased before January 2022. However, customers within the U.S. may exchange pants for a different size.
  • We cannot accept returns on international pre-orders.

Please contact hello@sheflyapparel.com if you have questions or concerns about our return policy.

**A shipping label fee will be applied to all exchanges and returns from Alaska, Hawaii, and Military addresses.

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