Frequently Asked Questions
About SheFly® Go There™ Pants
SheFly® Go There™ Pants are high-performing pants with a patented zipper fly that allows you to “go” on the go without removing clothing.
There are two zippers. The first is a regular zipper that allows you to take the pants on and off. The second zipper starts where the first zipper ends and unzips all the way around to the back. This means that YOU control the size and location of the space you need to create while doing your business.
SheFly® Go There™ Pants are designed so that you can wear underwear if you want to (and pull it to the side to go pee as you would while wearing a bathing suit, shorts, etc.) or you can go commando.
Yes they are! Part of our patented design includes a special fabric shield between your skin and the zipper so that the zipper feels just like a normal seam in a pair of pants.
SheFlys® are designed to be worn from the peaks to the streets – from rock climbing (they’re harness-compatible) to rock concerts!
You can wear them for backpacking, biking, camping, hunting, hiking, road tripping, horseback riding, working outside, picnicking, dog walking, grabbing coffee, and everything in between.
With a durable, 4-way stretch fabric finished with a durable water repellent (DWR) coating, these pants will keep you warm, dry, and scratch-free in a wide range of weather conditions and activities.
Shipping & Returns
We have a 30-day return policy, which means you must request a return within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused in the wild, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return within the 30-day window, contact us at email@example.com
Items sent back to us without first requesting a return will not be accepted.
To complete the return, send your package by any mail carrier (USPS, UPS, Fedex) to SheFly Apparel @ ICELab, 540 Escalante Dr, Gunnison, CO 81231.
We cannot accept returns on our Kula cloths, Noso patches, SheFly masks, stickers, or hats.
We also cannot offer returns on pre-ordered products purchased before January 2022.
Contact firstname.lastname@example.org if you have questions or concerns about your specific item.
Yes! We offer size exchanges and free shipping for SheFly® products that are new and unused (tags still intact and attached!) within 30 days of delivery.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We also accept exchanges for pre-ordered items prior to January 2022.
We currently only ship within the United States, but we are working on international shipping! If you’ve already made a pre-order to an international address, we will honor it. Thanks for your support from afar!
We are currently open for pants pre-sales, which means you pay for your pants now and they will arrive once we have finished making all of them and they’ve been shipped from our factory in China in late spring 2022.
We always let you know when your order has been received and when it has been shipped -- keep that tracking number handy so you can keep tabs. We also send monthly updates to the email address you enter at checkout. If you choose to pre-order our pants, please refrain from emailing us to ask for personal updates about shipping before May 2022. We’re a small team working around the clock to get pants out the door and into your hands as quickly as possible. :) If delays occur due to the state of global supply chains, we promise we’ll let you know.
Shirts, masks, Noso patches, and stickers all arrive within a week or two. Kula cloths come from the lovely Anastasia Allison, who also adheres to this timeline.
Sizing & Colors
Consult our size chart and measurement instructions. We spent a lot of time compiling this to assist you in choosing the best size for you!
If you’re between sizes, we’d encourage you to go with your preferred fit in outdoor pants – the stretchy fabric ensures you’ll always have room to move if you decide to go down the more fitted route, and the adjustable waistband means you can always cinch the pants to be smaller if you opt to go for a roomier fit.
Not yet, but we do have a cinched feature to the pants cuff that lets you tuck in the cuff and adjust the height. Additionally, you can always roll our pants up and snap into capris! Check out the 5’4” model shots of Nikki to get a better idea.
Same goes for you! No longer inseams yet, but the ability to cinch the pants into joggers or roll up and snap into capris means you can always find a look that works for you. Co-Founder Charlotte is 5’11”, so check out our pictures with her wearing the pants for reference!
We are a small startup with limited funds, so we were only able to place a limited order for this spring. There are minimum order quantities for each color in each size and because 00, 0, 18, 20, and 22 are less common sizes, we couldn’t ensure that we would be able to sell enough pants to order the minimum quantity.
We tried really hard to make as many sizes and colors as we possibly could! We hope that this run is successful and we can place orders with a wider range of colors and sizes in the future.
The best thing you can do to help us expand our size range is to order pants (especially in the largest and smallest sizes) and spread the word so we can meet our minimum order requirements in the future! Help us pressure the outdoor apparel industry in prioritizing accessibility through fits for ALL shapes and sizes.
Good question! Fall 2022. Given the unsteady state of supply chains globally and a 5,000-person waitlist, we recommend ordering as soon as possible, as we won’t be able to guarantee future inventory with as much confidence as we can this Spring 2022. You can also expect a new color in Fall 2022. ;)
Designed in the Green Mountains of Vermont and the Rocky Mountains of Colorado, SheFly® Go There™ Pants are made by our partners Quick Feat Garment Production. Quick Feat runs multiple factories in Asia and has more than four decades of experience manufacturing apparel. SheFly® Go There™ Pants are made in their Chinese facility with collaboration from their team in Hong Kong.
Quickfeat is part of the Sustainable Apparel Coalition, uses high-tech cutting and sewing strategies to minimize fabric and material waste, and has all the labor practice certifications we (and large players in the outdoor industry) look for.
You bet! Keep an eye out for a new product drop Fall 2022, which will be manufactured more locally in the USA.
Please inspect your order upon reception and contact us immediately at email@example.com if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep in mind that we are unable to address issues we are notified of past the 30-day window.
Gifting, Sales, & Discounts
You sure can! Right here. This is a great way to help a small, local, women-owned startup like ours stay afloat in a pandemic. This is an especially good idea if you’d like to gift a pair of SheFlys to someone, but you’re not sure exactly which size or color they’d prefer.
Letting them choose a more accurate order using a giftcard cuts down on wasted time, money, and carbon footprint that result when customers require multiple returns or exchanges.
So sorry! We don't yet have the ability to include a personal note in orders, but please consider this a personal thank you note from the SheFly Team for supporting us. :)
Apply your coupon code at check-out. There will be a field in which you can enter the discount code. If you have any trouble, let us know!
If you have received a coupon code, we ask that you please be considerate and refrain from circulating it. We’re a small company with small production runs and tight profit margins. We work really hard to be able to offer calculated discounts where we can, but if they are misused, we’ll be forced to stop offering them.