FAQ

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How do SheFly® Go There™ Pants work?

What are SheFly® Go There™ Pants?

SheFly®Go TherePants are high-performing pants with a patented zipper fly that allows you to “go” on the go without removing clothing.

How does the zipper technology work?

There are two zippers. The first is a regular zipper that allows you to take the pants on and off. The second zipper starts where the first zipper ends and unzips all the way around to the back. This means that YOU control the size and location of the space you need to create while doing your business.

Do I wear underwear with them?

SheFly®Go TherePants are designed so that you can wear underwear if you want to (and pull it to the side to go pee as you would while wearing a bathing suit, shorts, etc.) or you can go commando.

Are they comfortable?

Yes they are! Part of our patented design includes a special fabric shield between your skin and the zipper so that the zipper feels just like a normal seam in a pair of pants.

What activities can I use them for?

SheFlys® are designed to be worn from the peaks to the streets – from rock climbing (they’re harness-compatible) to rock concerts!

You can wear them for backpacking, biking, camping, hunting, hiking, road tripping, horseback riding, working outside, picnicking, dog walking, grabbing coffee, and everything in between.

With a durable, 4-way stretch fabric finished with a durable water repellent (DWR) coating, these pants will keep you warm, dry, and scratch-free in a wide range of weather conditions and activities.

How do I clean them?

Go There™ pants should NOT be Dry Cleaned, Bleached or Ironed. The best way to take care of your pants is to Machine Wash them in Cold and Tumble Dry on Low. With proper care, these pants are designed to last a long time.

Shipping, Returns & Exchanges

What are my shipping options in the U.S.?

We offer No-Rush, Standard, Express and Overnight shipping. Check out our shipping page for more details on our shipping policy.

Do you offer international shipping?

We are not offering international shipping at this time, but hang tight as we will be offering this option soon!

Lost or stolen packages?

If your tracking information shows that your package was delivered, but you have not received it, email us at hello@sheflyapparel.com. Please note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Wrong shipping address on order?

Reach out as soon as possible to hello@sheflyapparel.com or via chat. If your order hasn’t already been processed, we can change the shipping address. Once the order has left our warehouse, we have limited ability (if any) to change the address. We can only offer a customer a refund once the order has been physically returned to our warehouse.

What is your return and exchange policy?

Extended Holiday Return Policy: Purchases placed from Nov. 1, 2022, through Dec. 14, 2022, have a 60 day extended exchange window and a 30 day return window through Feb. 14, 2023. This means you must request an exchange within 60 days of receiving your order and a return within 30 days. 


We know that picking the right size online can be tricky, so we offer free exchanges, and free returns for store credit in the contiguous U.S. as long as items are unworn, unwashed and tags are intact.

For a refund to your original payment method, a shipping fee will be applied based on the cost of your shipping label. This will be between $7-$12 based on your location. Please note: we do not refund shipping costs.

Check out our return page for more details on our return and exchange policy.

Sizing

I need help finding the right fit!

Consult our size chart and measurement instructions. We spent a lot of time compiling this to assist you in choosing the best size for you!

If you’re between sizes, we’d encourage you to go with your preferred fit in outdoor pants – the stretchy fabric ensures you’ll always have room to move if you decide to go down the more fitted route, and the adjustable waistband means you can always cinch the pants to be smaller if you opt to go for a roomier fit. 

Do you make petite sizes with smaller inseams? 

Not yet, but we do have a cinched feature to the pants cuff that lets you tuck in the cuff and adjust the height. Additionally, you can always roll our pants up and snap into capris! Check out the 5’4” model shots of Nikki to get a better idea.

What are you doing to help us tall gals out?

Same goes for you! No longer inseams yet, but the ability to cinch the pants into joggers or roll up and snap into capris means you can always find a look that works for you. Co-Founder Charlotte is 5’11”, so check out our pictures with her wearing the pants for reference!

Why don’t you have all colors in every size?

We are a small startup with limited funds, so we are only able to place limited orders. There are minimum order quantities for each color in each size and because 00, 0, 18, 20, and 22 are less common sizes, we couldn’t ensure that we would be able to sell enough pants to order the minimum quantity.

We tried really hard to make as many sizes and colors as we possibly could! We hope that this run is successful and we can place orders with a wider range of colors and sizes in the future.

The best thing you can do to help us expand our size range is to order pants (especially in the largest and smallest sizes) and spread the word so we can meet our minimum order requirements in the future! Help us pressure the outdoor apparel industry in prioritizing accessibility through fits for ALL shapes and sizes.

If you’re out of my preferred size or color, when can I expect a restock?

Thanks for your support! Our next restock is Spring 2023. You can check out our retail partners here if you're unable to purchase on our site.

Manafacturing

Where are SheFly® Go There™ pants made?

Designed in the Green Mountains of Vermont and the Rocky Mountains of Colorado, SheFly® Go There Pants are made by our partners Quick Feat Garment Production. Quick Feat runs multiple factories in Asia and has more than four decades of experience manufacturing apparel. SheFly® Go There™ Pants are made in their Chinese facility with collaboration from their team in Hong Kong. 

Quickfeat is part of the Sustainable Apparel Coalition, uses high-tech cutting and sewing strategies to minimize fabric and material waste, and has all the labor practice certifications we (and large players in the outdoor industry) look for.

Any plans for domestic manufacturing in the future?

You bet! Keep an eye out for a new product drop Spring 2023, which will be manufactured more locally in the USA.

What if there is damage or an issue with my product?

Please inspect your order upon reception and contact us immediately at hello@sheflyapparel.com if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep in mind that we are unable to address issues we are notified of past the 30-day window.

Is there a warranty on my product?

At SheFly, we stand behind the quality of everything we sell and hope you’re thrilled with our products. 

As a small company, we are not yet able to offer an extensive warranty policy. Our current policy covers manufacturer defects within the first 60 days of purchase. Click here for more details on our warranty.

Gifting, Sales, & Discounts

Can I purchase a SheFly® Giftcard?

You sure can! Right here. This is a great way to help a small, local, women-owned startup like ours stay afloat in a pandemic. This is an especially good idea if you’d like to gift a pair of SheFlys to someone, but you’re not sure exactly which size or color they’d prefer.

Letting them choose a more accurate order using a giftcard cuts down on wasted time, money, and carbon footprint that result when customers require multiple returns or exchanges.

How do I send the recipient their gift card?

All gift cards are delivered by email to the customer after purchase. In the email, you'll be given the option to enter the recipient's email and schedule when to send their SheFly gift card!

Can I add a message to my gift order?

So sorry! We don't yet have the ability to include a personal note in orders, but please consider this a personal thank you note from the SheFly Team for supporting us. :)

Do you offer a discount for Military, First Responders or Frontline Workers?

We do! Please reach out to hello@sheflyapparel.com with the subject line "Frontline Discount" and a photo copy of your work ID. We will reply within 1-2 business days with your discount code.

I received a coupon code, how does that work?

Apply your coupon code at check-out. There will be a field in which you can enter the discount code. If you have any trouble, let us know!


If you have received a coupon code, we ask that you please be considerate and refrain from circulating it. We’re a small company with small production runs and tight profit margins. We work really hard to be able to offer calculated discounts where we can, but if they are misused, we’ll be forced to stop offering them.

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